Account deletion

Last updated: 13 November 2026.

1. In the mobile app

• Open “Settings”.
• At the bottom of the page, tap “Delete account”.
• Confirm with your password.

2. On the website

• Sign in at https://biserstudio.com/login.
• In the dashboard, open “Profile”.
• In the “Delete account” section, enter your password and click “Request deletion”.

3. If you cannot access your account

Try resetting your password on the sign-in page. If that does not help, write to [email protected] from the address linked to the account with the subject “Account deletion”. We will process the request within 30 days.

4. Google Play subscription

Deleting the account does not cancel a Google Play subscription. Cancel it first: Google Play → Profile → Payments & subscriptions → Subscriptions → Biser Studio → Cancel subscription.

5. App Store subscription

Deleting the account does not cancel an App Store subscription. Cancel it first: iPhone or iPad Settings → your name → Subscriptions → Biser Studio → Cancel Subscription.

6. What happens after the request

All devices are signed out immediately. For 30 days the account can be recovered: sign in on the website and click “Cancel deletion” in the dashboard. After that the following are permanently deleted:

• the account (name, email, password, plan);
• cloud patterns, their previews, reference images and folders;
• custom palettes and export design profiles;
• devices, sessions, sign-in history and sign-in tokens.

7. What is kept longer

• Support requests — as long as needed for the conversation history; we delete them on request.
• Sync diagnostics and security logs — up to 30 days, then deleted automatically.
• Service records of administrator access to the account (without pattern contents) — as a security log.
• Local copies of patterns on your devices remain until you clear the local cache or uninstall the app.

Questions about this document: [email protected].