Account deletion

Last updated: 30 September 2026.

1. In the mobile app

• Open “Settings”.
• At the bottom of the page, tap “Delete account”.
• Confirm with your password.

2. On the website

• Sign in at https://biserstudio.com/login.
• In the dashboard, open “Profile”.
• In the “Delete account” section, enter your password and click “Request deletion”.

3. If you cannot access your account

Try resetting your password on the sign-in page. If that does not help, write to [email protected] from the address linked to the account with the subject “Account deletion”. We will process the request within 30 days.

4. What happens after the request

All devices are signed out immediately. For 30 days the account can be recovered: sign in on the website and click “Cancel deletion” in the dashboard. After that the following are permanently deleted:

• the account (name, email, password, plan);
• cloud patterns, their previews, reference images and folders;
• custom palettes and export design profiles;
• devices, sessions, sign-in history and sign-in tokens.

5. What is kept longer

• Support requests — as long as needed for the conversation history; we delete them on request.
• Sync diagnostics and security logs — up to 30 days, then deleted automatically.
• Service records of administrator access to the account (without pattern contents) — as a security log.
• Local copies of patterns on your devices remain until you clear the local cache or uninstall the app.

Questions about this document: [email protected].